Understanding the No Surprise

At Kel Health and Wellness, we are committed to providing transparent and fair billing practices to our patients. As part of this commitment, we adhere to the No Surprises Act, a federal law enacted to protect consumers from unexpected medical bills.

Our Promise to You:

1. In-Network Providers: We strive to ensure that all providers at Kel Health and Wellness are in-network with major insurance plans whenever possible. This helps minimize surprise bills and ensures that you receive the maximum benefit from your insurance coverage.

2. Transparency: Before providing any services, we will inform you about the network status of our providers and any potential out-of-pocket costs you may incur. This allows you to make informed decisions about your healthcare.

3. Limiting Patient Responsibility: If you receive care at Kel Health and Wellness and unexpectedly see an out-of-network provider, you will only be responsible for your in-network cost-sharing amounts, such as copayments, coinsurance, and deductibles.

4. No Surprise Emergency Billing: In the event of a medical emergency, we will provide necessary care without prior authorization, ensuring that you receive prompt treatment without the fear of unexpected bills.

5. Independent Dispute Resolution: If there is a dispute between you, your insurer, and Kel Health and Wellness regarding out-of-network bills, we will engage in the independent dispute resolution (IDR) process to resolve the issue fairly and transparently.

Your Rights and Protections:

• You have the right to receive clear and transparent information about your healthcare costs before receiving services.
• You will not be held financially responsible for any surprise bills resulting from out-of-network care in emergency situations or at in-network facilities.

If you have any questions or concerns about your rights under the No Surprises Act or our billing practices, please don’t hesitate to contact us. Your trust and satisfaction are paramount to us at Kel Health and Wellness.

Support At Kel Health & Wellness

support@kelhealthandwellness.com

Thank you for choosing Kel Health and Wellness for your healthcare needs.