Frequently Asked Questions About Telepsychiatry

At Kel Health and Wellness, we strive to make the payment process convenient and secure for our patients. We accept online payments through our secure payment gateway. Rest assured, we do not charge any amount without the prior approval of the patient.

We aim to provide transparency and ensure that our patients have control over their financial transactions. If you have any questions or concerns regarding payments, feel free to reach out to our team for assistance.

Your trust and satisfaction are important to us at Kel Health and Wellness.

You can also review our No Surpris Act for details.

Kel health wellness requires at least 24 hours in advance notice for cancellations of an appointment. If 24 hours notice is not given, you will be charged a late cancellation service fee of $50.

Kel Health and wellness inc is IN-NETWORK with Aetna, Anthem Blue Cross, Blue Shield, Beacon/Carelon, Blue Shield of California, Blue Shield of California ILWU, Cigna/Evernorth, Magellan, HealthNet/MHN, Medicare, United Behavioral Health, United HealthCare (UHC), Optum, TriWest/Tricare, Humana, and Oscar Plans that careve Mental Health to Optum. We are Out-of-Network with Kaiser and Medi-Cal.

Reach out to your healthcare provider who prescribed the medication. You can do this by scheduling an appointment or contacting our office via phone +1 (626) 768-2649 or  email support@kelhealthandwellness.com.

Yes, you can request a copy of your medical records through our support team. Simply reach out to us via email or phone, and our team will assist you in obtaining your medical records. We are committed to ensuring that you have access to your healthcare information when you need it.

Confidentiality is a cornerstone of mental health treatment, and is protected by the law. Aside from emergency situations, information regarding your care and treatment can only be released with your written permission. If you are seeking insurance reimbursement, insurance companies also often require information about diagnosis, treatment, and other important information as a condition of your insurance coverage.

There are legal exceptions to confidentiality that require may require disclosure:

Danger to self – If there is an explicit threat to harm yourself, Pacific Mind Health is required to seek hospitalization for the client, or to contact family members or others who can help provide protection
Danger to others – If there is threat of serious bodily harm to others, Pacific Mind Health is required to take protective actions, which may include notifying the potential victim, notifying the police, or seeking appropriate hospitalization
Grave disability – If, due to a mental illness, you are unable to meet your basic needs, such as clothing, food, and shelter, Pacific Mind Health may have to disclose information in order to access services to help meet those basic needs
Suspicion of child, elder, or dependent abuse – If there is an indication of abuse to a child, an elderly person, or a disabled person, even if it is about a party other than yourself, Pacific Mind Health must file a report with the appropriate state agency
Certain judicial proceedings – If you are involved in judicial proceedings, you have the right to prevent Pacific Mind Health from providing any information about your treatment. However, in some circumstances in which your emotional condition is an important element, a judge may require testimony through a subpoena.

Kel Health & Wellness Inc serves individuals aged 10 years and above, focusing on providing health and wellness services tailored to this demographic.

Call 911 or go to nearest ER if you develop thoughts of harming self or others or develop symptoms of psychosis; call Suicide Prevention Lifeline: 800-273-TALK or (8255)

You should also be aware of the following resources that are available in the local community to assist individuals who are in crisis:

Domestic Violence Help: 1-800-799-7233
National Suicide Prevention Lifeline: 800-273-8255
LGBT National Help Line: 1-888-843-4564

• 988 offers 24/7 access to trained Crisis counselors that provide free and confidential support to people in suicidal crisis or emotional distress.​
• Crisis Text Line—Text “Home” to 741-741
• RAINN National Sexual Assault Hotline—Call 1-800-656-4673
• California Peer-Run Warmline—Call or Text 1-855-600-WARM
• National Alliance on Mental Illness—Call 1-800-950-6264 or Text “Helpline” to 62640.
• SAMHSA’s National Helpline—Call 1-800-662-4357

Essential local and community services: 211, https://www.211.org/
Planned Parenthood Hotline: 1-800-230-PLAN (7526)
American Association of Poison Control Centers: 1-800-222-1222
National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255
National Crisis Line – Anorexia and Bulimia: 1-800-233-4357
GLBT Hotline: 1-888-843-4564
TREVOR Crisis Hotline: 1-866-488-7386
AIDS Crisis Line: 1-800-221-7044
Veterans Crisis Line: https://www.veteranscrisisline.net
TransLifeline: https://www.translifeline.org – 877-565-8860